Refund Policy
Last updated:
Scope
This policy covers Designinty services including logo design, website design and development, mobile app work, video/animation and print design, unless a signed proposal or project agreement states different refund terms.
Refund eligibility
- Before work starts: full refund if no creative or production work has begun after order confirmation.
- After the brief but before first concepts: 70% refund; the remaining amount covers discovery, planning and resource allocation.
- After first concepts are delivered: 40% refund because creative work has been produced and presented.
- After approval or delivery of final files/code: no refund for the approved or delivered work.
- Rush or expedited fees: non-refundable once expedited work has commenced.
- Projects inactive for 30 days or more due to client inactivity: may be closed and can be subject to reactivation scheduling; refunds are not available for work already allocated or completed.
Non-refundable costs
Third-party expenses such as stock assets, plugins, themes, printing, domains, hosting, licensing, platform fees and payment processing charges are generally non-refundable once incurred.
Revisions and cancellations
Revisions are intended to refine an agreed direction within the selected package or project scope. Client-initiated cancellations are assessed according to the project stage above. If Designinty cancels a project for reasons unrelated to client breach or inactivity, a fair pro-rata refund may be issued for undelivered work.
How to request a refund
Send a written request from your project email with the order or invoice reference, service/package and reason for the request to support@designinty.com or sales@designinty.com.
Refund method and timing
Approved refunds are normally returned to the original payment method. Allow approximately 7–10 business days after approval for processing, plus any additional time required by the bank, card issuer or payment provider.
Questions
Contact support@designinty.com or +1 929 568 9322 before initiating a payment dispute so the matter can be reviewed promptly.
Note: Refund terms can create legal obligations and should be reviewed by qualified legal counsel before publication.
