Refund Policy

Last updated: September 4, 2025

Scope

This Refund Policy covers services provided by Designinty, including (but not limited to) logo design, website design & development, mobile app design/development, video/animation, and print design.

Refund Eligibility

• Before work starts: Full refund if no creative work has begun after order confirmation.
• After brief but before first concepts: 70% refund (30% covers discovery, planning, and resource allocation).
• After first concepts delivered: 40% refund (work has been produced and presented).
• After any approval or delivery of final files/code: No refund (ownership and deliverables are transferred).
• Rush/expedited fees: Non-refundable once work has commenced.
• Inactive projects (30+ days client inactivity): May be closed; refunds are not available but can be reactivated subject to schedule.

Non-Refundable Items/Costs

• Third-party costs (e.g., stock assets, plugins, themes, printing, domain/hosting, licensing).
• Government/processing fees and payment gateway charges.
• Work already completed or approved in writing (email/chat/portal counts as written).

Revisions & Satisfaction

We offer generous revisions as outlined in your package. Revisions are meant to refine a selected concept/direction. A refund request after consuming substantial revision rounds or after approval of a direction is not eligible.

Cancellations

• Client-initiated: Eligible for the refund tiers above, based on the project stage at time of written cancellation.
• Designinty-initiated: If we cancel for reasons other than your breach/inactivity, you’ll receive a fair pro-rata refund for undelivered work.

How to Request a Refund

Send a written request from your project email including your order number, package, and reason:

• Email: support@designinty.com or sales@designinty.com
• Phone: (585) 390 5797
• Live Chat: Open chat

Refund Method & Timing

Approved refunds are issued to the original payment method. Please allow 7–10 business days after approval for processing (your bank/card issuer may add additional time). For bank/Zelle, processing may vary by institution.

Chargebacks & Disputes

If you believe there’s an error, please contact us first. Filing an immediate chargeback may delay resolution. Unresolved chargebacks can lead to account suspension and transfer of the matter to collections if work was delivered.

Changes to This Policy

We may update this policy to reflect process, legal, or service changes. The “Last updated” date will indicate the current version.

Contact

Questions? Reach us at support@designinty.com or (585) 390 5797. Our mailing address: 440 Monticello Ave Ste 1802 PMB 502222, Norfolk, VA 23510-2670.